Returns, exchanges & refunds

Return window

You can ask for a return or an exchange within 7 days of delivery. The 7 days are counted from the day the courier delivered your order.

What we can take back

• The piece must be unworn, unscratched and undamaged, with its tags, box and pouch
• Items that were bought on sale or with a coupon can be returned, but the refund is the amount you actually paid
• Earrings are returned only if they arrive damaged or are not as ordered, because of hygiene

Damaged or wrong item

Tell us within 48 hours of delivery if your order arrived damaged or the wrong piece was sent. Please share a short video of the unboxing and clear photos of the piece. We will arrange a free pickup and send a replacement or refund it in full, including shipping charges.

How to start a return or exchange

• Write to us from the contact page with your order number, the piece and the reason
• We confirm within 2 working days and arrange a pickup from your address
• Exchanges are for size or another design of the same or higher value; if the new piece costs more, you pay the difference

Refunds

We refund once the returned piece has been checked at our store, usually within 2 working days.

Online payments are refunded to the original payment method and reach your account within 5 to 7 working days after that, depending on your bank.

Cash on delivery orders are refunded by bank transfer. We will ask for your account details by email for this. The cash on delivery fee and the shipping charge are refunded only when the return is because of our error.

Cancellations

You can cancel an order from your account or by writing to us before it has been dispatched. Cancelled online payments are refunded in full. Once an order has been dispatched it can no longer be cancelled, but you can return it under the rules above.