Questions
Frequently asked questions
Purity, plating, delivery and returns — answered plainly.
Is your jewellery real silver?
Yes. Every piece is 925 sterling silver — 92.5% pure silver alloyed with copper for strength.
What does rose-gold or gold-plated mean?
The piece is sterling silver with a thin layer of gold plating on top. With care, plating lasts a long time.
Will it turn my skin green?
Sterling silver does not stain skin. Pieces that are plated can wear through over time, so keep them dry and away from perfume.
Can I wear it in the shower?
Silver can handle water, but soaps and chlorine dull it. For the longest shine, take it off before showering or swimming.
Why does my silver look darker?
Silver reacts with air and moisture. It is natural and reversible — see our care guide.
How do I return or exchange a piece?
You have 7 days from delivery. See our returns page for the steps and refund timings.