Privacy policy

This policy explains how the store collects and uses your personal information when you browse, buy or create an account. It is written to follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

What we collect

• Details you give us: name, email address, mobile number, delivery and billing addresses, and any notes on an order
• Order history, the bag you build, your wishlist and the choices you make on our pages
• Basic technical details such as your device type, browser and the pages you visit, to keep the site working and secure
• Payment details are handled by our payment partner. We never see or store your card, UPI or bank details

Why we use it

• To take, pack, deliver and support your order, and to send order and delivery updates
• To run your account, so you can see your orders and addresses
• To prevent fraud and keep the site secure
• To send offers and new collections, only if you have chosen to receive them. You can change this at any time from your account or in any email

Who we share it with

We share your information only with the partners we need to run the store: the courier that delivers your order, the payment gateway that takes your payment, and the email service that sends our messages. They may use it only to provide their service to us.

We do not sell your personal information.

Cookies and local storage

We use cookies to keep you signed in and to remember your bag. We also store your theme choice in your browser. You can clear these at any time in your browser settings, but the bag and sign-in may stop working.

How long we keep it

We keep order records for as long as the tax and accounting laws of India require. Account details are kept while your account is open. When you ask us to delete your account, we remove your personal details and keep only what the law requires us to keep.

Your rights

You can ask us to see, correct, update or delete your personal information, and to withdraw your consent to marketing. Write to us from the contact page with the email address on your account. We will reply within 30 days.

Security

We protect your information with encryption in transit, restricted staff access and secure storage. No system is perfectly secure, so please keep your password private and tell us straight away if you think someone else has used your account.

Children

The store is not meant for children under 18. Please do not place an order on behalf of a child without a parent or guardian.

Grievances

If you have a concern about how your data is handled, write to our grievance officer through the contact page. We will acknowledge your complaint within 48 hours and resolve it within one month.

Changes to this policy

We may update this policy from time to time. For major changes we will tell you by email before they take effect.